Refund Policy

Cancellation of your order

As a general rule, we do not accept cancellations of orders, except in cases where we are unable to deliver the product within the notified delivery date due to circumstances on our part. Thank you for your understanding.

Returns and Exchanges

We take every precaution to ensure the quality of our products, but if any of the following accidents occur during delivery, we will cover the costs of returning or exchanging the product.

If the product is damaged or soiled

If you receive a product different from the one you ordered

If you would like to return or exchange an item for any of the above reasons, please contact us at the address listed below within 7 days of receiving the item.
We will contact you by email or phone using the contact information you provided when placing your order.
In that case, we ask that you please store the product in the same packaging as when it was delivered.
However, if an exchange is not possible due to the product being sold out, discontinued, or limited edition, we will refund the product price and bank transfer fees.

About the cooling off period

The cooling-off period is a system that applies to door-to-door sales. Please note that the sales of our products are made by mail order, so the cooling-off period does not apply to them.